Refund Policy

Last Updated: 06 January 2026

Thank you for shopping at kawaiicouple.com, operated by HAGGA'S (PVT) LTD. We value customer satisfaction and aim to provide a smooth shopping experience. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of delivery. To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase or order confirmation must be provided.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

The refund will be processed to your original payment method.
Shipping costs paid during the original purchase are non-refundable unless the return is due to our error.

Please note that it may take 5–10 business days for the refund to appear in your bank or card account depending on your payment provider.

Exchanges

If you wish to exchange a product for another item, please contact us within 48 hours of receiving your order. Exchanges are subject to product availability.

Non-Returnable Items

The following items cannot be returned or refunded:

Gift cards
Personalized or custom-made items
Perishable goods such as chocolates or food items
Items damaged due to misuse or improper handling

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately with photos of the item. We will arrange a replacement or refund after verification.

Return Shipping

Customers are responsible for the shipping cost of returning items unless the return is due to our error (wrong item shipped or defective product).

Contact Us

If you have questions about our Refund Policy, please contact us through:

Website: https://kawaiicouple.com

Company: HAGGA'S (PVT) LTD

REFUND POLICY